At Roberto Aviary, our relationship with every family and every African Grey we raise is built on honesty, care, and trust. We take great pride in the health, temperament, and overall well-being of each parrot that leaves our home. Because these beautiful birds are living beings who form emotional bonds and require stability, we handle every transaction with deep responsibility and transparency. Our refund policy is designed not only to protect our customers but also to ensure the lifelong welfare of our parrots, who deserve loving and permanent homes. We want you to feel safe and supported when bringing home your new feathered family member, so our approach is rooted in fairness, compassion, and integrity.

Before any parrot leaves Roberto Aviary, it undergoes a full veterinary examination conducted by a licensed avian veterinarian. Each bird is issued a Health Certificate, verifying that it is healthy, active, and free from any visible disease or deformity at the time of sale. We also share detailed information about the bird’s diet, routine, and care to help make the transition into your home as smooth as possible. Once a parrot leaves our care, it enters a new environment with new routines, temperatures, and interactions — all of which can affect its stress level and overall health. For this reason, our refund and replacement policies are structured carefully to ensure fairness while protecting both the bird and the buyer.

We do not offer cash refunds once a parrot has been purchased, paid for in full, and shipped or picked up. This policy exists for the well-being of the birds, as returned parrots often experience severe emotional stress that can affect their health. However, we understand that unexpected circumstances can occur, and we are always willing to work closely with you to find a compassionate solution if a genuine issue arises. In some cases, we may offer a replacement or credit toward another bird, depending on the situation and the health guarantee conditions.

If a buyer changes their mind before shipment or pickup, we can issue a partial refund minus a non-refundable deposit and any processing or care costs incurred while reserving and preparing the bird. The deposit covers daily care, feeding, and holding time that could have been used for another family. This policy ensures that our breeding and nurturing operations continue smoothly without compromising the care of other parrots in our aviary.

In the rare and unfortunate event that a bird arrives ill or deceased, we will require official documentation from a licensed avian veterinarian within 48 hours of arrival. This must include a detailed necropsy report (if applicable) verifying that the cause of illness or death was due to a pre-existing condition or issue prior to arrival. Once confirmed, we will either replace the bird with one of equal quality and value or issue a credit toward a future parrot — at our discretion. Shipping fees, however, are non-refundable, as they go directly to the airline and third-party transport providers.

Our Health Guarantee covers genetic and congenital issues for a specified period (usually one year) after purchase. If a certified avian veterinarian determines that your parrot has a hereditary condition that originated before arrival, we will replace the bird once full medical documentation is provided. We may also request a consultation between your veterinarian and ours to confirm the findings. Please note that this guarantee does not cover conditions resulting from improper diet, neglect, environmental stress, or accidents that occur after the bird is in your care.

We deeply encourage new owners to schedule a vet check-up within 72 hours of receiving their parrot. This helps establish a medical record and gives peace of mind that your bird has adapted well. If a problem is detected during this period, you must contact us immediately to discuss the findings. We will always prioritize open communication and fairness in handling any legitimate concerns. After the 72-hour window, we consider the bird’s health and care the full responsibility of the buyer.

We also recognize that sometimes, life circumstances change unexpectedly — job relocations, health challenges, or family emergencies can make it difficult for some owners to keep their bird. While we cannot offer monetary refunds in these situations, we do welcome the opportunity to help rehome the parrot safely. We will assist in finding a loving and responsible new family, as the bird’s emotional well-being is always our top concern. No bird purchased from Roberto Aviary should ever end up neglected, resold to pet stores, or placed in unsafe conditions. Our commitment to these birds is lifelong, and we ask our customers to share that same sense of responsibility.

If for any reason you feel dissatisfied with your purchase, we encourage you to reach out to us directly before taking any action. We handle each situation personally and with understanding. Our goal is to find a solution that protects the happiness of both you and your bird. We do not process chargebacks or disputes through payment providers without prior communication, as such actions can delay fair resolution and harm the trust between us. We prefer direct, human-to-human communication — because every issue deserves a thoughtful and caring conversation.

In rare cases where a refund or partial refund is granted as an exception, it will be issued only after the bird has safely returned to Roberto Aviary, accompanied by a signed release of ownership. The return process must be pre-approved and scheduled by us to ensure safe transport and minimal stress for the bird. Returned parrots must be transported in proper, temperature-controlled conditions, and any associated travel costs remain the responsibility of the buyer. Once the bird is received and examined by our veterinarian, we will proceed with the agreed-upon resolution.

Our refund policy is also designed to discourage unethical practices such as purchasing parrots on impulse or reselling them for profit. We reserve the right to deny sales to any individual or entity we believe may not provide proper long-term care. Every African Grey we raise is a precious life, not a commodity, and we want every adoption to be a thoughtful, loving decision. When you adopt from Roberto Aviary, you’re not just buying a bird — you’re becoming part of a family built on compassion, honesty, and trust.

Transparency is at the heart of our business. We make sure every buyer receives a clear written agreement outlining our refund, replacement, and health guarantee terms before finalizing a purchase. We encourage all families to read these documents carefully, ask questions, and feel confident before making their decision. Our goal is to create a smooth, worry-free experience that reflects our deep respect for both the customer and the parrot.

At Roberto Aviary, we understand how much love and anticipation goes into welcoming an African Grey into your home. That’s why our refund policy exists not as a barrier, but as a protection — for you, for us, and most importantly, for the bird. It ensures that every parrot is raised, adopted, and cared for in a way that honors its intelligence, spirit, and emotional depth.

We take immense pride in the trust that families across the country place in us. Each adoption represents not just a transaction, but a lifelong relationship — one built on mutual respect and love for these remarkable creatures. We are always here for you, ready to listen, to help, and to guide, long after your bird has settled into its new home.

Our promise is simple: we will always act with compassion, fairness, and integrity. Every decision we make — including those involving refunds or replacements — will be guided by what is best for the parrot’s health and happiness. Because at Roberto Aviary, our birds aren’t products. They’re family. And when you bring one home, you become part of ours.